Technical Support Coördinator

15-2-2019 Bachelor Preparation & control Boxmeer

Key responsibilities

As a Technical Support Coordinator your specialism will be scheduling and directing all FSE customer visits and ensure availability of the right skills for service and installation activities for a specific group of Field Service Engineers (FSE).
You are responsible for:
  • Update and manage the service schedule in a timely and accurate manner
  • Assign FSE (incl. trainees) with the right skills to a work order
  • Ensure effective and efficient use of resources (customer, FSE and organization
  • Secure and monitor capacity line of engineer
  • Identify needs/shortage/workload/excess in resources and escalate to stakeholders
  • Communicate proactive and brief the FSE about the assigned projects?
Besides the scheduling you will be the technical case owner. You will provide high quality support to internal and external customers, by focusing on technical aspects. You are the reference for all technical/technological questions and solve (online/remotely) 90% of the cases with the technical support team. To cases you can’t solve, you will decide on follow-up approach/solution.
You ensure a constant and accurate exchange of technical information for all stakeholders involved. If necessary having contact with customers and being able to solve things by phone is part of your tasks, as well as persuading customers to take on-site actions on your technical recommandation.

Knowledge, skills and abilities

This job will fit you perfectly if you understand the impact of your decisions on others. You are praised for your excellent time management and priority management skills. Besides that, you are customer oriented, well organized, adaptable and accurate.

To succeed in this job, you:

  • have a bachelor level in mechanical or electrical engineering or similar.
  • are working more than 3 years in a Technical environment. Preferably in a professional Service environment. Ideally, you have experience within the machinery or food industry.
  • have empathic abilities and you are naturally connecting with FSE's on both personal and professional level.
  • are willing to travel internationally on an occasional basis

What do you get?

We offer good employment conditions. Based on a fulltime job, our benefit package includes 40 vacation days, 8% holiday allowance, profit bonus, PME pension, travel allowance, group insurance, etc.

Where you’ll end up

Working at this company means working at a multinational with many chances to develop yourself, take responsiblity, and show initiative. We offer a challenging job with a representative salary, in an international atmosphere that supports the company's vision, and exhibit core values Unity, Innovation and Excellence.

Are you ready to apply?

Are you the Technical Support Coördinator we are looking for? Please apply via our website.

Application process

  1. Application
  2. Intake
  3. Proposals client
  4. Interview
  5. Starts at Voort


Stijn van Gestel

Manager industrie

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