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Customer Support engineer

11-2-2021 Bachelor, Master High tech, Mechanical engineering Venlo, Nederland

Key responsibilities

You will collect and analyze data from customers and colleagues on service requirements and reoccurring problems, in order to initiate and implement structural solutions and improvements into the coating systems. For this you will also use the data out of our ERP system (Exact) and report to the engineering departments. Also you will participate in new design/platform projects and the Life Cycle Management team.

Goal is to enable optimal support on maintenance and troubleshooting of the coating systems and to further improve the overall excellence of the service including after sales offers they can make their customers. You will aim for optimal customer satisfaction in terms of quality, costs and planning, leading to repeat orders.

Also you will analyze and improve the current way of working and the cooperation with the other departments. For this you will act as a mentor towards your colleagues and as intermediate towards the other departments. You will help to improve the speed and efficiency ofsolving customer problems by CS, with less involvement of the engineering departments.

 

Knowledge, skills and abilities

A technical Bachelor degree (BSc) in Software, Electrical or Mechatronic Engineering or similar; • Very good understanding of mechanics and electronics and an even better understanding of software (PLC/HMI); • At least 5 years work experience in a similar role within the international machine building industry, including defining service requirements and deliverables; • Ability to lead projects; • Strong need to structural improve processes via Lean methods (VSM, 8D problem solving, PDCA); • Knowledge of MS Office, ERP and PLM systems and ability to read technical drawings; • Excellent command of the Dutch and English language and preferably of the German language, verbally and in writing; • Willingness to travel worldwide for at least ±20% of your time; • You are flexible, communicative, independent and a persistent go-getter.

Where you’ll end up

This organisation is an international (high-tech) organization. They develop and assemble plasma coating systems with vacuum, sputtering and arc evaporation technology, that find their way around the globe, to customers with notable names. At this medium-sized company, lines are still short and you can make a difference.

Are you ready to apply?

Ben jij enthousiast geworden over de vacature? Solliciteer dan snel op deze functie. Voor vragen kun je bellen naar onderstaande contactpersoon.

Paul Firet

Senior Consultant Industrie

Application process

Application

We work together with more than 800 clients throughout the Netherlands. Apply for the job of your interest.

Interview

Tell us about your ambitions and what you’re looking for in a job. We’re going to find the right technical job for you!

Introduction

We’ll introduce you to the client and also check if we have more interesting jobs for you.

Interview with client

We’ll prepare the interview together. This way you go well prepared to the client(s) for your interview.

Your job

Are you positive? And the client too? Then you’ll get started with your new job via Voort. This way you’re certain of a good contract and constant salary.

Apply now

Apply by completing the form below